Page 92 - Undergraduate Catalog 2026-27

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Distance Learning Support All student-related policies and procedures are available what is available and providing new products and services and available in the Library and on the Library’s web pages.
through the MyADU Portal: https://my.adu.ac.ae as needed.
ADU supports flexible and remote learning through: Library Hours
• Blackboard Learn Ultra: For coursework, The library is open Monday through Friday and closed on
assignments, and assessments. Help Desk and Technical Support Library Sundays; public holidays and other days of obligation.
• Respondus LockDown Browser & Monitor: For secure The Abu Dhabi University library includes facilities on The opening hours of the main library are displayed on the
online examinations where applicable. the Abu Dhabi and Al Ain campuses. The library provides notice boards and are as follows:
• Email: helpdesk@adu.ac.ae educational services to Abu Dhabi University communities
• Microsoft Teams: For live lectures, meetings, and that include orientation, training for new users, information Monday – Friday: 8:00 am – 8:00 pm
collaboration. • Online Portal: https://helpdesk.adu.ac.ae literacy, research assistance, subject guides, borrowing Public holidays and special days: Closed
• Workspace Remote Access Portal: Secure access • Phone: +971 2 501-5959 / +971 3 709 0955 and lending, reference services, database searching
to specialized academic software and university • Walk-in Support: On-campus support may be and internet access. The Abu Dhabi University library is Saturdays, Ramadan and summer sessions have special
resources available during official working hours. committed to providing a well-balanced and up-to-date set hours.The opening hours of Abu Dhabi University are
of educational resources.
displayed at the library entrance and website. The library
Campus Access normally closes on days on which Abu Dhabi University is
Membership closed as published in the Abu Dhabi University Calendar.
• Students must always carry their valid Student Quick Links Summary Use of the Abu Dhabi University library is normally
ID card and use it for campus entry and related The Abu Dhabi University library is open for the purpose of permitted to the above mentioned groups. Admission to
university services. study and research to the following groups:
Service URL closed collections is at the discretion of the library manager
a. members of all the Boards and Councils of Abu Dhabi subject to the separate regulations governing those
University; collections; admission to them does not of itself imply
Digital Responsibility and Cybersecurity Awareness MyADU Portal https://my.adu.ac.ae b. members of Academic and Non-academic staff of Abu permission to use other parts of the library’s collections.
Students are expected to use university technology Help Desk https://helpdesk.adu.ac.ae Dhabi University;
resources responsibly and ethically. Email Support helpdesk@adu.ac.ae c. registered students of Abu Dhabi University; Contact Center
Key Responsibilities
Microsoft Authenticator d. other students taking courses in Abu Dhabi University
• Protect login credentials and personal information. as agreed by the manager of the library or an Abu Dhabi University Contact Center has a wider but vital
Apple App Store https://apps.apple.com/app/ responsibility to provide the highest level of customer
• Do not share passwords with others. microsoft-authenticator/ authorized representative; service to our potential students and existing students
id983156458 e. students of other UAE universities as authorized by
• Report suspicious emails, phishing attempts, or Google Play Store the manager of the library; who call the University 600 number (600550003) and
security concerns immediately. https://play.google.com/ guests/vendors who call the Operator (02-501-5555). The
store/ apps/details?id=com. f. alumni can access the online resources available to University Contact Center employs dedicated full-time
• Use university systems in accordance with academic azure. authenticator them by using their alumni email account; staffs along with part-time support staffs and current
integrity and university policies. Abu Dhabi University students to deliver professional and
g. access to the library print and online collection for the correct information and act as the information gateway for
wider community is allowed on campus. the Abu Dhabi University, its students, staff and the wider
Recommended Security Practices Bookshop Abu Dhabi University library provides the following community.
• Use strong passwords. services to its users: The Contact Center is open from 9 a.m. to 6 p.m., Monday
The Abu Dhabi University Bookstore is dedicated to provide
• Enable Multi-Factor Authentication. students, faculty and staff quality textbooks on time, a. Circulation and Reserves to Friday and has 10 lines hubbed to the 600 number to
ensure easy and seamless accessibility by the existing as
combining service with value pricing. The suitability of
• Keep devices updated. adopted textbooks for the course has been reviewed and b. Reference Service well as prospective students. Our Mission is to deliver a
• Exercise caution when opening links or attachments evaluated thoroughly by the Colleges. In addition, ADU c. Full Text e-Journals Search comprehensive and efficient information service, providing
positive experiences and placing our clients at the center of
partnered with major international publishers to provide what we do. The Contact Center supports a wide range of
advantages in textbook prices and selection. d. Group Study Rooms service initiatives aimed at helping different departments
Use of Data and AI Services ADU considers e-book’s potential to provide a more e. Information Literacy Sessions within the Abu Dhabi University like managing the
Abu Dhabi University uses secure digital systems and effective and efficient teaching strategy and deliver of f. Interlibrary Loan Operator line – 02-501-5555, outbound calling projects,
sending bulk sms, sending bulk email blasts, responding
may apply data analytics and approved AI technologies to content to students. Timely availability, cost efficient, vast g. Online Library Catalog
enhance academic, administrative, and student support available online resources, highly interactive and adaptable to inquiries received via chat and WhatsApp and all the
inquires received from the website and from marketing
services in accordance with applicable laws, privacy into new editions are some of the advantages of e-books. h. Library guides campaigns, conducting phone-based surveys, serve as one
requirements, and university policies. Abu Dhabi University Bookstore is constantly striving to General Rules of the multiple Point of Contact for Students Complaints,
Policies and Procedures supply what the consumer is asking for and continually helping other departments with call overflows on request,
reviews what is available in the marketplace, improving on All registered readers are presumed to know the library sending e-publication to prospects on request etc.
regulations which are included in the Student handbooks

Abu Dhabi University | Undergraduate Catalog 2026 - 2027 Abu Dhabi University | Undergraduate Catalog 2026 - 2027