Page 89 - Undergraduate Catalog 2023-24

88 89

a. members of all the Boards and Councils of Abu Dhabi above mentioned groups. Admission to closed collections Mystery shopping each month by Nielsen, a global • Tim Hortons (AD)
University; is at the discretion of the library manager subject to consumer research company who specializes in such fields.
the separate regulations governing those collections; Abu Dhabi University Contact Center has been consistently • Starbucks Coffee (AD)
b. members of Academic and Non-academic staff of Abu admission to them does not of itself imply permission to performing highly with more than 97% average in the last
Dhabi University; use other parts of the library’s collections. 7-month. • Rice Bowl Restaurant (AD)
c. registered students of Abu Dhabi University; • The View Restaurant (AD)
d. other students taking courses in Abu Dhabi University Contact Center Employment Opportunities for Students Community Center
as agreed by the manager of the library or an Abu Dhabi University Contact Center has a wider but vital
authorized representative; The ADU Contact Service Center employs current Abu
responsibility to provide the highest level of customer A range of facilities are available on campus for Abu Dhabi
e. students of other UAE universities as authorized by service to our potential students and existing students Dhabi University students in the role of Customer Service University community and to the public in the community
Representative. The role involves the provision of course
the manager of the library; who call the University 600 number (600550003) and information via phone, email and web contacts. Additional center which is located near gate number 3 which includes:
guests/vendors who call the Operator (02-501-5555). The
f. alumni can access the online resources available to University Contact Center employs dedicated full-time duties include outbound call campaigns, surveys and other
them by using their alumni email account; staffs along with part-time support staffs and current administrative tasks as and when needed. • Blossom Nursery
g. access to the library print and online collection for the Abu Dhabi University students to deliver professional and Recruitment usually occurs as per the vacancy and • Community Mosque
wider community is allowed on campus. correct information and act as the information gateway for requirement of the Contact Center and the applicants most
the Abu Dhabi University, its students, staff and the wider suitable for this position will be first or second year students • Sky Blue Laundry
Abu Dhabi University library provides the following community. who are motivated, hard working, proficient with computers
services to its users: and can demonstrate a pleasant phone manner. Prior call • Royal Gulf Supermarket
The Contact Center is open from 9 a.m. to 6 p.m., Monday
a. Circulation and Reserves to Friday and has 10 lines hubbed to the 600 number to center and customer service experience is desirable, but • Royal Café Cafeteria
ensure easy and seamless accessibility by the existing as most importantly, applicants must demonstrate proven • Vintage Male Barber Shop
b. Reference Service ability to function effectively within a team environment.
well as prospective students. Our Mission is to deliver a
c. Full Text e-Journals Search comprehensive and efficient information service, providing Successful applicants will receive extensive training in • Shahd Ladies Beauty Center
positive experiences and placing our clients at the center of customer service skills, systems use, and the relevant • Community Party Room
d. Group Study Rooms what we do. The Contact Center supports a wide range of product knowledge required. A Buddy Program also
e. Information Literacy Sessions service initiatives aimed at helping different departments provides new staff with the opportunity to gain confidence • Male & Female Gym
within the Abu Dhabi University like managing the Operator in their skills and knowledge before taking phone calls.
f. Interlibrary Loan line – 02-501-5555, outbound calling projects, sending bulk • Lift Gym (CrossFit Gym)
g. Online Library Catalog sms, sending bulk email blasts, conducting phone-based Available positions are advertised on Careers website. • Kids Playground
surveys, serve as one of the multiple Point of Contact for
h. Library guides Students Complaints, helping other departments with call Cafeterias and Restaurants
overflows on request, sending e-publication to prospects
General Rules on request etc. Abu Dhabi University Food Court offers menus that Environmental Health and Safety
All registered readers are presumed to know the library For prospective student enquiries call 600550003 or email are innovative and affordably priced. It serves a broad ADU is committed to strong programs of accident and injury
regulations which are included in the Student handbooks Admissions@adu.ac.ae selection of items that appeal to every taste and dietary prevention and to complying with all environmental, health
and available in the Library and on the Library’s web pages. restriction. Restaurants at Abu Dhabi University Food Court and safety laws and regulations. Good health and safety
The Contact Center team do a follow-up call with the are designed for use by staff, students and visitors, and is practices are the responsibility of each faculty member,
Library Hours prospects after the first conversation or after the meeting generally the most visited component of the university. It staff member, student and visitors to the university.
The library is open Monday through Friday and closed on via school visits, open days, exhibitions, information session is also a place where students and faculty can take their Line responsibility for good health and safety practice
visitors for brief coffee break or a lunch hour visit.
Sundays; public holidays and other days of obligation. and mall booth. begins with each person in the campus, the supervisor
The opening hours of the main library are displayed on the The Contact Center team should have a good sales skills Abu Dhabi University Food Court: in the workplace, laboratory or classroom and all levels
notice boards and are as follows: over the phone to follow up with prospects to share new of management. In academic areas, supervisors include
information, call the prospect and make sure that we assist • First Clique Cafe & Restaurant (AA) the lab instructors, class instructors and faculty, or others
Monday – Friday: 8:00 am – 8:00 pm prospects or parents and advise them about what Abu • Blue Square Supermarket (AA) having direct supervisory authority. Academic levels of
Public holidays and special days: Closed Dhabi University offers. • 88 kitchen light meal (AA) management are the department chairperson or Deans
and the Provost. Administrative levels of management
Saturdays, Ramadan and summer sessions have special Our Commitment to Quality • Pizza Hut (AD) include mid-management, Directors, and Vice Chancellor.
hours. The ADU Contact Service Center is committed to continuous Final responsibility for Environment, health and safety policy
The opening hours of Abu Dhabi University are displayed learning and improvement and this is demonstrated in its • Subway (AD) and programs rests with the Chancellor of the University.
at the library entrance and website. The library normally rigorous quality monitoring program. Staffs are assessed • Hardees (AD) Scope
closes on days on which Abu Dhabi University is closed as on their customer service skills and product knowledge
published in the Abu Dhabi University Calendar. Use of the based on an internal daily call monitoring system. The • Nabras Alsamawi Restaurant & Cafeteria (AD) Abu Dhabi University makes all reasonable efforts to:
Abu Dhabi University library is normally permitted to the Contact Center is also independently assessed through • Grandiose Supermarket (AD) • Ensure that all used equipment, substances and work

Abu Dhabi University | Undergraduate Catalog 2023 - 2024 Abu Dhabi University | Undergraduate Catalog 2023 - 2024