Page 90 - Undergraduate Catalog 2024-25

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closed as published in the Abu Dhabi University Calendar. based on an internal daily call monitoring system. The
Use of the Abu Dhabi University library is normally Contact Center is also independently assessed through
permitted to the above mentioned groups. Admission to Mystery shopping each month by Nielsen, a global
closed collections is at the discretion of the library manager consumer research company who specializes in such fields.
subject to the separate regulations governing those Abu Dhabi University Contact Center has been consistently
collections; admission to them does not of itself imply performing highly with more than 97% average in the last
permission to use other parts of the library’s collections. 7-month.

Contact Center
Employment Opportunities for Students
Abu Dhabi University Contact Center has a wider but vital The ADU Contact Service Center employs current Abu
responsibility to provide the highest level of customer
service to our potential students and existing students Dhabi University students in the role of Customer Service
Representative. The role involves the provision of course
who call the University 600 number (600550003) and
guests/vendors who call the Operator (02-501-5555). The information via phone, email and web contacts. Additional
University Contact Center employs dedicated full-time duties include outbound call campaigns, surveys and other
administrative tasks as and when needed.
staffs along with part-time support staffs and current
Abu Dhabi University students to deliver professional and Recruitment usually occurs as per the vacancy and
correct information and act as the information gateway for requirement of the Contact Center and the applicants most
the Abu Dhabi University, its students, staff and the wider suitable for this position will be first or second year students
community. who are motivated, hard working, proficient with computers
The Contact Center is open from 9 a.m. to 6 p.m., Monday and can demonstrate a pleasant phone manner. Prior call
center and customer service experience is desirable, but
to Friday and has 10 lines hubbed to the 600 number to
ensure easy and seamless accessibility by the existing as most importantly, applicants must demonstrate proven
well as prospective students. Our Mission is to deliver a ability to function effectively within a team environment.
comprehensive and efficient information service, providing Successful applicants will receive extensive training in
positive experiences and placing our clients at the center of customer service skills, systems use, and the relevant
what we do. The Contact Center supports a wide range of product knowledge required. A Buddy Program also
service initiatives aimed at helping different departments provides new staff with the opportunity to gain confidence
within the Abu Dhabi University like managing the Operator in their skills and knowledge before taking phone calls.
line – 02-501-5555, outbound calling projects, sending bulk
sms, sending bulk email blasts, conducting phone-based Available positions are advertised on Careers website.
surveys, serve as one of the multiple Point of Contact for
Students Complaints, helping other departments with call Cafeterias and Restaurants
overflows on request, sending e-publication to prospects
on request etc. Abu Dhabi University Food Court offers menus that
are innovative and affordably priced. It serves a broad
For prospective student enquiries call 600550003 or email selection of items that appeal to every taste and dietary
Admissions@adu.ac.ae restriction. Restaurants at Abu Dhabi University Food Court
The Contact Center team do a follow-up call with the are designed for use by staff, students and visitors, and is
prospects after the first conversation or after the meeting generally the most visited component of the university. It
via school visits, open days, exhibitions, information session is also a place where students and faculty can take their
and mall booth. visitors for brief coffee break or a lunch hour visit.
The Contact Center team should have a good sales skills Abu Dhabi University Food Court:
over the phone to follow up with prospects to share new
information, call the prospect and make sure that we assist • Alpeco Café (AA)
prospects or parents and advise them about what Abu • Blue Square Supermarket (AA)
Dhabi University offers.
• First Clique Cafe & Restaurant (AA)
Our Commitment to Quality
• O Two Caffe (AA)
The ADU Contact Service Center is committed to continuous
learning and improvement and this is demonstrated in its • Wahat AlZain Cafeteria (AA)
rigorous quality monitoring program. Staffs are assessed • 88 kitchen light meal (AA)
on their customer service skills and product knowledge

Abu Dhabi University | Undergraduate Catalog 2024 - 2025