Page 97 - Undergraduate Handbook 2024-25

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hours.The opening hours of Abu Dhabi University are learning and improvement and this is demonstrated in its
displayed at the library entrance and website. The library rigorous quality monitoring program. Staffs are assessed
normally closes on days on which Abu Dhabi University is on their customer service skills and product knowledge
closed as published in the Abu Dhabi University Calendar. based on an internal daily call monitoring system. The
Use of the Abu Dhabi University library is normally Contact Center is also independently assessed through
permitted to the above mentioned groups. Admission to Mystery shopping each month by Nielsen, a global
closed collections is at the discretion of the library manager consumer research company who specializes in such fields.
subject to the separate regulations governing those Abu Dhabi University Contact Center has been consistently
collections; admission to them does not of itself imply performing highly with more than 97% average in the last
permission to use other parts of the library’s collections. 7-month.
Employment Opportunities for Students
Contact Center
The ADU Contact Service Center employs current Abu
Abu Dhabi University Contact Center has a wider but vital Dhabi University students in the role of Customer Service
responsibility to provide the highest level of customer Representative. The role involves the provision of course
service to our potential students and existing students information via phone, email and web contacts. Additional
who call the University 600 number (600550003) and duties include outbound call campaigns, surveys and other
guests/vendors who call the Operator (02-501-5555). The administrative tasks as and when needed.
University Contact Center employs dedicated full-time
staffs along with part-time support staffs and current Recruitment usually occurs as per the vacancy and
requirement of the Contact Center and the applicants most
Abu Dhabi University students to deliver professional and
correct information and act as the information gateway for suitable for this position will be first or second year students
who are motivated, hard working, proficient with computers
the Abu Dhabi University, its students, staff and the wider
community. and can demonstrate a pleasant phone manner. Prior call
center and customer service experience is desirable, but
The Contact Center is open from 9 a.m. to 6 p.m., Monday most importantly, applicants must demonstrate proven
to Friday and has 10 lines hubbed to the 600 number to ability to function effectively within a team environment.
ensure easy and seamless accessibility by the existing as Successful applicants will receive extensive training in
well as prospective students. Our Mission is to deliver a
comprehensive and efficient information service, providing customer service skills, systems use, and the relevant
product knowledge required. A Buddy Program also
positive experiences and placing our clients at the center of
what we do. The Contact Center supports a wide range of provides new staff with the opportunity to gain confidence
service initiatives aimed at helping different departments in their skills and knowledge before taking phone calls.
within the Abu Dhabi University like managing the Operator Available positions are advertised on Careers website.
line – 02-501-5555, outbound calling projects, sending bulk
sms, sending bulk email blasts, conducting phone-based Cafeterias and Restaurants
surveys, serve as one of the multiple Point of Contact for
Students Complaints, helping other departments with call Abu Dhabi University Food Court offers menus that
overflows on request, sending e-publication to prospects are innovative and affordably priced. It serves a broad
on request etc. selection of items that appeal to every taste and dietary
For prospective student enquiries call 600550003 or email restriction. Restaurants at Abu Dhabi University Food Court
Admissions@adu.ac.ae are designed for use by staff, students and visitors, and is
generally the most visited component of the university. It
The Contact Center team do a follow-up call with the is also a place where students and faculty can take their
prospects after the first conversation or after the meeting visitors for brief coffee break or a lunch hour visit.
via school visits, open days, exhibitions, information session
and mall booth. Abu Dhabi University Food Court:
The Contact Center team should have a good sales skills • Alpeco Café (AA)
over the phone to follow up with prospects to share new
information, call the prospect and make sure that we assist • Blue Square Supermarket (AA)
prospects or parents and advise them about what Abu • First Clique Cafe & Restaurant (AA)
Dhabi University offers.
• O Two Caffe (AA)
Our Commitment to Quality
• Wahat AlZain Cafeteria (AA)
The ADU Contact Service Center is committed to continuous

Abu Dhabi University | Undergraduate Handbook 2024 - 2025