Page 95 - Undergraduate Handbook 2023-24

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biometric authentication. d. other students taking courses in Abu Dhabi Contact Center Employment Opportunities for Students
University as agreed by the manager of the library or
ADU provides a robust platform for distance learning. an authorized representative; Abu Dhabi University Contact Center has a wider but vital The ADU Contact Service Center employs current Abu
The students have access to Blackboard Learn for student Dhabi University students in the role of Customer Service
coursework, assessment, and Respondus Lockdown e. students of other UAE universities as authorized by responsibility to provide the highest level of customer Representative. The role involves the provision of course
Browser & Respondus Monitor for online exams. Online the manager of the library; service to our potential students and existing students information via phone, email and web contacts. Additional
lecture is through Microsoft Teams enables secure who call the University 600 number (600550003) and duties include outbound call campaigns, surveys and other
collaboration with faculty and students while some of the f. alumni can access the online resources available to guests/vendors who call the Operator (02-501-5555). The administrative tasks as and when needed.
University Contact Center employs dedicated full-time
software is made available to the student via the workplace them by using their alumni email account;
site. g. access to the library print and online collection for the staffs along with part-time support staffs and current Recruitment usually occurs as per the vacancy and
requirement of the Contact Center and the applicants most
Abu Dhabi University students to deliver professional and
wider community is allowed on campus. correct information and act as the information gateway for suitable for this position will be first or second year students
Bookshop the Abu Dhabi University, its students, staff and the wider who are motivated, hard working, proficient with computers
Abu Dhabi University library provides the following community. and can demonstrate a pleasant phone manner. Prior call
The Abu Dhabi University Bookstore is dedicated to provide services to its users: center and customer service experience is desirable, but
students, faculty and staff quality textbooks on time, a. Circulation and Reserves The Contact Center is open from 9 a.m. to 6 p.m., Monday most importantly, applicants must demonstrate proven
combining service with value pricing. The suitability of to Friday and has 10 lines hubbed to the 600 number to ability to function effectively within a team environment.
adopted textbooks for the course has been reviewed and b. Reference Service ensure easy and seamless accessibility by the existing as
evaluated thoroughly by the Colleges. In addition, ADU well as prospective students. Our Mission is to deliver a Successful applicants will receive extensive training in
partnered with major international publishers to provide c. Full Text e-Journals Search comprehensive and efficient information service, providing customer service skills, systems use, and the relevant
advantages in textbook prices and selection. d. Group Study Rooms positive experiences and placing our clients at the center of product knowledge required. A Buddy Program also
what we do. The Contact Center supports a wide range of
ADU considers e-book’s potential to provide a more e. Information Literacy Sessions service initiatives aimed at helping different departments provides new staff with the opportunity to gain confidence
in their skills and knowledge before taking phone calls.
effective and efficient teaching strategy and deliver of within the Abu Dhabi University like managing the Operator
content to students. Timely availability, cost efficient, vast f. Interlibrary Loan line – 02-501-5555, outbound calling projects, sending bulk Available positions are advertised on Careers website.
available online resources, highly interactive and adaptable g. Online Library Catalog sms, sending bulk email blasts, conducting phone-based
into new editions are some of the advantages of e-books. surveys, serve as one of the multiple Point of Contact for Cafeterias and Restaurants
h. Library guides Students Complaints, helping other departments with call
Abu Dhabi University Bookstore is constantly striving to overflows on request, sending e-publication to prospects Abu Dhabi University Food Court offers menus that
supply what the consumer is asking for and continually are innovative and affordably priced. It serves a broad
reviews what is available in the marketplace, improving on General Rules on request etc. selection of items that appeal to every taste and dietary
what is available and providing new products and services All registered readers are presumed to know the library For prospective student enquiries call 600550003 or email restriction. Restaurants at Abu Dhabi University Food Court
as needed. regulations which are included in the Student handbooks Admissions@adu.ac.ae are designed for use by staff, students and visitors, and is
and available in the Library and on the Library’s web pages. The Contact Center team do a follow-up call with the generally the most visited component of the university. It
Library prospects after the first conversation or after the meeting is also a place where students and faculty can take their
Library Hours via school visits, open days, exhibitions, information session visitors for brief coffee break or a lunch hour visit.
The Abu Dhabi University library includes facilities on and mall booth.
the Abu Dhabi and Al Ain campuses. The library provides The library is open Monday through Friday and closed on Abu Dhabi University Food Court:
educational services to Abu Dhabi University communities Sundays; public holidays and other days of obligation. The Contact Center team should have a good sales skills
that include orientation, training for new users, information The opening hours of the main library are displayed on the over the phone to follow up with prospects to share new ● First Clique Cafe & Restaurant (AA)
literacy, research assistance, subject guides, borrowing notice boards and are as follows: information, call the prospect and make sure that we assist ● Blue Square Supermarket (AA)
and lending, reference services, database searching prospects or parents and advise them about what Abu
and internet access. The Abu Dhabi University library is Monday – Friday: 8:00 am – 8:00 pm Dhabi University offers. ● 88 kitchen light meal (AA)
committed to providing a well-balanced and up-to-date set Public holidays and special days: Closed ● Pizza Hut (AD)
of educational resources. Our Commitment to Quality
Saturdays, Ramadan and summer sessions have special The ADU Contact Service Center is committed to continuous ● Subway (AD)
Membership hours. learning and improvement and this is demonstrated in its ● Hardees (AD)
The Abu Dhabi University library is open for the purpose of The opening hours of Abu Dhabi University are displayed rigorous quality monitoring program. Staffs are assessed ● Nabras Alsamawi Restaurant & Cafeteria (AD)
on their customer service skills and product knowledge
study and research to the following groups: at the library entrance and website. The library normally
closes on days on which Abu Dhabi University is closed as based on an internal daily call monitoring system. The ● Grandiose Supermarket (AD)
a. members of all the Boards and Councils of Abu Dhabi published in the Abu Dhabi University Calendar. Use of the Contact Center is also independently assessed through
University; Abu Dhabi University library is normally permitted to the Mystery shopping each month by Nielsen, a global ● Tim Hortons (AD)
above mentioned groups. Admission to closed collections consumer research company who specializes in such fields.
b. members of Academic and Non-academic staff of Abu is at the discretion of the library manager subject to Abu Dhabi University Contact Center has been consistently ● Starbucks Coffee (AD)
Dhabi University; performing highly with more than 97% average in the last
the separate regulations governing those collections; ● Rice Bowl Restaurant (AD)
c. registered students of Abu Dhabi University; admission to them does not of itself imply permission to 7-month.
use other parts of the library’s collections. ● The View Restaurant (AD)

Abu Dhabi University | Undergraduate Handbook 2023 - 2024 Abu Dhabi University | Undergraduate Handbook 2023 - 2024