Page 87 - Postgraduate Catalog 2024-25

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The opening hours of Abu Dhabi University are displayed Our Commitment to Quality
at the library entrance and website. The library normally
closes on days on which Abu Dhabi University is closed as The ADU Contact Service Center is committed to continuous
published in the Abu Dhabi University Calendar. Use of the learning and improvement and this is demonstrated in its
Abu Dhabi University library is normally permitted to the rigorous quality monitoring program. Staffs are assessed
above mentioned groups. Admission to closed collections on their customer service skills and product knowledge
is at the discretion of the library manager subject to based on an internal daily call monitoring system. The
the separate regulations governing those collections; Contact Center is also independently assessed through
admission to them does not of itself imply permission to Mystery shopping each month by Nielsen, a global
use other parts of the library’s collections. consumer research company who specializes in such fields.
Abu Dhabi University Contact Center has been consistently
Contact Center performing highly with more than 97% average in the last
7-month.
Abu Dhabi University Contact Center has a wider but vital
responsibility to provide the highest level of customer Employment Opportunities for Students
service to our potential students and existing students The ADU Contact Service Center employs current Abu
who call the University 600 number (600550003) and Dhabi University students in the role of Customer Service
guests/vendors who call the Operator (02-501-5555). The Representative. The role involves the provision of course
University Contact Center employs dedicated full-time information via phone, email and web contacts. Additional
staffs along with part-time support staffs and current duties include outbound call campaigns, surveys and other
Abu Dhabi University students to deliver professional and administrative tasks as and when needed.
correct information and act as the information gateway for
the Abu Dhabi University, its students, staff and the wider Recruitment usually occurs as per the vacancy and
community. requirement of the Contact Center and the applicants most
suitable for this position will be first or second year students
The Contact Center is open from 9 a.m. to 6 p.m., Monday who are motivated, hard working, proficient with computers
to Friday and has 10 lines hubbed to the 600 number to and can demonstrate a pleasant phone manner. Prior call
ensure easy and seamless accessibility by the existing as center and customer service experience is desirable, but
well as prospective students. Our Mission is to deliver a most importantly, applicants must demonstrate proven
comprehensive and efficient information service, providing ability to function effectively within a team environment.
positive experiences and placing our clients at the center of
what we do. The Contact Center supports a wide range of Successful applicants will receive extensive training in
service initiatives aimed at helping different departments customer service skills, systems use, and the relevant
within the Abu Dhabi University like managing the Operator product knowledge required. A Buddy Program also
line – 02-501-5555, outbound calling projects, sending bulk provides new staff with the opportunity to gain confidence
sms, sending bulk email blasts, conducting phone-based in their skills and knowledge before taking phone calls.
surveys, serve as one of the multiple Point of Contact for
Students Complaints, helping other departments with call Available positions are advertised on Careers website.
overflows on request, sending e-publication to prospects
on request etc. Cafeterias and Restaurants
For prospective student enquiries call 600550003 or email Abu Dhabi University Food Court offers menus that
Admissions@adu.ac.ae are innovative and affordably priced. It serves a broad
selection of items that appeal to every taste and dietary
The Contact Center team do a follow-up call with the restriction. Restaurants at Abu Dhabi University Food Court
prospects after the first conversation or after the meeting are designed for use by staff, students and visitors, and is
via school visits, open days, exhibitions, information session generally the most visited component of the university. It
and mall booth. is also a place where students and faculty can take their
The Contact Center team should have a good sales skills visitors for brief coffee break or a lunch hour visit.
over the phone to follow up with prospects to share new Abu Dhabi University Food Court:
information, call the prospect and make sure that we assist
prospects or parents and advise them about what Abu • Alpeco Café (AA)
Dhabi University offers.
• Blue Square Supermarket (AA)
• First Clique Cafe & Restaurant (AA)
• O Two Caffe (AA)

Abu Dhabi University | Postgraduate Catalog 2024 - 2025