Page 82 - Postgraduate Catalog 2026-27

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and complaints freely to ensure the University continues case and respond with the corrective action and details TV room Educational Activities & Personal Development - are
to adapt the best possible standard of both academic of investigation about the complaint/suggestion within 5 workshops and referral services designed to respond to
and administrative services. Besides that, the University working days. Study areas with desktop computers the variety of student’s needs and development during
ensures a fair investigation of a received complaint. Gym their academia.
• SSO representative to review the response received,
Student complaints and suggestions are shared with verify, send response to student and close the case. Recreation facilities Other Services: this includes Consultation with students,
Department heads and College Deans to look into them family members, guardians, faculty and staff, Emergency
and provide corrective actions within 5 working days. • For complaints concerning Staff or Faculty behaviors, TEG Transportation to and from shopping areas Response when the need arises.
Department will be notified about the complaint details
Students can access the service and share these concerns along with outcomes of the investigation. Wireless Internet connection
through: https://ss.adu.ac.ae/complain_student . Cleaning services Students of Determination
Housing and Residence Life Students of determination are encouraged to consider a
NATURES OF COMPLAINTS: Safety and Security services university education. By working to create an accessible
Abu Dhabi University - Abu Dhabi Campus offers residence learning environment, the administrators, faculty, and staff
• Staff or Faculty Behavior units of different classifications, all of which are apartment/ Maintenance services of Abu Dhabi University endeavor to provide support and
studio type which is housed in buildings
• ADU Service For further information about housing service and for services that:
with 24/7 security and security system. Student dormitories submitting a housing application, students are advised to
• ADU Policy or Procedure are separated regarding gender, in observance of the visit our housing page: https://ss.adu.ac.ae/housing. Enable students with special needs to approach their
studies more effectively.
• ADU Facility Gender Segregation Policy of the university. Enhance understanding of special needs within the
• ADU Fees Structure These residences are strategically located within the ADU ADU Residential Life Programming University community.
Campus, creating an atmosphere most conducive to The RLP is a comprehensive planning of programs which
• Course Scheduling learning and comfort of students. defines the on-campus living and learning experience Promote collaboration within the University community
• Other A Residence Life Coordinator and Security Personnel who which is primarily focused on LLB: Living, Learning, and and within the community at large to assist students with
special needs.
Belonging. The RLP contributors are the Housing and
Note: Academic related complaints resulted from are available 24/7 to cater to students’ requests and other Residence Life Unit members, the Resident Assistants and
dissatisfaction with course assessment’ grades shall be needs man each dormitory. Due to health and hygiene the Dormitory Council members. Students of Determination include those students with:
discussed directly with the faculty, college deans, or to purposes, pets are not allowed in the dormitories. Curfew Physical disabilities: such as paralysis or amputation.
follow “Grade Appeal Procedure”. hours are applied to ensure student safety and promote a
secure environment of campus living. Counseling Service Sensory disabilities: visual and hearing impairments.
Students who want to file a complaint/suggestion must Counseling services aim to clarify the needs arising from
follow the below steps: Types of Units: the impact of college life on the student’s educational, Neurological disabilities: such as stroke or epilepsy.
• Submit a complaint/suggestion form through the tool Private Room: interpersonal, and social life. Supportive counseling Learning disabilities: attention-deficit/hyperactivity
used for receiving complaints and suggestions (manual or Single unit with individual kitchen and bath (1 person/ unit). services can help students adjust to their circumstances disorder or dyslexia, among others.
automated process). and relate to the environment more productively. It also Mental disorders: such as mood or psychotic disorders.
Semi-Private: offers an atmosphere in which students may discuss their
• A complaint/suggestion needs to be specific, complaint issues with the assurance of all counseling information to Chronic illnesses: for example, asthma or heart problems.
description must include all relevant details such as Single Occupancy with Shared Bath and Kitchen (2 persons/ remain private and confidential.
complainer and complainer names, college or department unit).
involved, etc. Double-Occupancy: It also engages in activities that contribute to the well- Counseling Services for Students of
Determination
being of Abu Dhabi University community through on-
• Student complaint concerning faculty need to be One-bedroom unit with two beds with shared kitchen and campus and off-campus service delivery projects.
addressed first with the college (chair of department or bath (2 persons/unit). The Counseling Services assist the students with
college dean). If no corrective action was taken, students Both students and the community benefit from continued impairments in fully participating in all aspects of University
can submit an official complaint. Double-Shared Occupancy: commitment in providing a model counseling program. life, and in particular:
• SSO representative receives the complaints/suggestion Two-bedroom unit with two beds in each room and shared Supportive counseling services provided to students Provide support and advice for students with impairments.
application form signed/submitted by the student. kitchen and bath (4 persons/unit). included but not limited to: Formally evaluate the student’s impairment, and the
• SSO representative revises the details of the complaint/ (Not Available During Covid-19 Pandemic) Individual Counseling - to discuss information and following discussion with the course coordinator, determine
suggestion, check the concerned college/department and difficulties with educational/academic matters, coping/ what support or accommodations are appropriate. In
send to the concerned manager/director or dean. All units are furnished with bed/s, complete beddings, adjustment skills to academia, and interpersonal issues making an assessment, the counselor may seek advice from
bedside drawers, study desks, and cupboards, microwave affecting academic performance. appropriate professionals such as a doctor, neurologist or
• The SSO representative reserves the right to reject or ovens, and refrigerators. educational psychologist.
return a complaint/suggestion if it does not constitute a Group Counseling - provides an opportunity for a group of
valid complaint/suggestion or if the submitted information Facilities and Services available: individuals (2 or more) to explore new techniques in several Coordinate the provision of specialized services, furniture,
is incomplete or insufficient for proper review. Common kitchens areas such as communication, stress/anger management, equipment, or other accommodations as required.
and interpersonal matters.
• Department head or college dean to investigate the Laundry room Liaise with the student and other relevant student service

Abu Dhabi University | Postgraduate Catalog 2026 - 2027 Abu Dhabi University | Postgraduate Catalog 2026 - 2027