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• Be cautious of phishing emails and suspicious links, which Bookshop Abu Dhabi University library provides the following services correct information and act as the information gateway for
could compromise their accounts. to its users: the Abu Dhabi University, its students, staff and the wider
The Abu Dhabi University Bookstore is dedicated to provide community.
• Regularly update your passwords and enable Multi-Factor a. Circulation and Reserves
Authentication (MFA) for additional security. students, faculty and staff quality textbooks on time, The Contact Center is open from 9 a.m. to 6 p.m., Monday
combining service with value pricing. The suitability of b. Reference Service to Friday and has 10 lines hubbed to the 600 number to
Recommendation: To create a more secure and digitally adopted textbooks for the course has been reviewed and ensure easy and seamless accessibility by the existing as
responsible campus environment, ADU students should evaluated thoroughly by the Colleges. In addition, ADU c. Full Text e-Journals Search well as prospective students. Our Mission is to deliver a
actively engage in cybersecurity awareness programs and partnered with major international publishers to provide d. Group Study Rooms comprehensive and efficient information service, providing
make use of available resources, such as the Help Desk, for advantages in textbook prices and selection. positive experiences and placing our clients at the center of
technical assistance. Additionally, implementing routine e. Information Literacy Sessions what we do. The Contact Center supports a wide range of
checks and reminders for password updates and MFA ADU considers e-book’s potential to provide a more f. Interlibrary Loan service initiatives aimed at helping different departments
activation would further enhance personal and institutional effective and efficient teaching strategy and deliver of within the Abu Dhabi University like managing the Operator
content to students. Timely availability, cost efficient, vast
security. g. Online Library Catalog
available online resources, highly interactive and adaptable line – 02-501-5555, outbound calling projects, sending bulk
Policies & Procedure into new editions are some of the advantages of e-books. h. Library guides sms, sending bulk email blasts, conducting phone-based
surveys, serve as one of the multiple Point of Contact for
All student related policies and procedures are made Abu Dhabi University Bookstore is constantly striving to General Rules Students Complaints, helping other departments with call
available on student portal. https://my.adu.ac.ae. supply what the consumer is asking for and continually overflows on request, sending e-publication to prospects
reviews what is available in the marketplace, improving on All registered readers are presumed to know the library on request etc.
what is available and providing new products and services regulations which are included in the Student handbooks
Help Desk and Technical Support as needed. and available in the Library and on the Library’s web pages. For prospective student enquiries call 600550003 or email
Admissions@adu.ac.ae
• Email: helpdesk@adu.ac.ae Library Library Hours The Contact Center team do a follow-up call with the
• Online Portal: https://helpdesk.adu.ac.ae The library is open Monday through Friday and closed on prospects after the first conversation or after the meeting
The Abu Dhabi University library includes facilities on Sundays; public holidays and other days of obligation. via school visits, open days, exhibitions, information session
• Phone: +971 2 501-5959 the Abu Dhabi and Al Ain campuses. The library provides The opening hours of the main library are displayed on the and mall booth.
• Walk-in Support: Available at the DATA Department on educational services to Abu Dhabi University communities notice boards and are as follows: The Contact Center team should have a good sales skills
campus. that include orientation, training for new users, information over the phone to follow up with prospects to share new
literacy, research assistance, subject guides, borrowing Monday – Friday: 8:00 am – 8:00 pm
Quick Links Summary and lending, reference services, database searching Public holidays and special days: Closed information, call the prospect and make sure that we assist
and internet access. The Abu Dhabi University library is prospects or parents and advise them about what Abu
Service URL committed to providing a well-balanced and up-to-date set Saturdays, Ramadan and summer sessions have special Dhabi University offers.
of educational resources. hours. Our Commitment to Quality
MyADU Portal https://my.adu.ac.ae Membership The ADU Contact Service Center is committed to continuous
Help Desk https://helpdesk.adu.ac.ae The Abu Dhabi University library is open for the purpose of The opening hours of Abu Dhabi University are displayed learning and improvement and this is demonstrated in its
study and research to the following groups: at the library entrance and website. The library normally rigorous quality monitoring program. Staffs are assessed
Email Support helpdesk@adu.ac.ae closes on days on which Abu Dhabi University is closed as on their customer service skills and product knowledge
a. members of all the Boards and Councils of Abu Dhabi based on an internal daily call monitoring system. The
Microsoft Authenticator https://apps.apple. University; published in the Abu Dhabi University Calendar. Use of the Contact Center is also independently assessed through
com/app/micr osoft- Abu Dhabi University library is normally permitted to the Mystery shopping each month by Nielsen, a global
authenticator/ b. members of Academic and Non-academic staff of Abu above mentioned groups. Admission to closed collections consumer research company who specializes in such fields.
id983156458 / https://play. Dhabi University; is at the discretion of the library manager subject to Abu Dhabi University Contact Center has been consistently
google.com/store/apps/ c. registered students of Abu Dhabi University; the separate regulations governing those collections; performing highly with more than 97% average in the last
details?id=com.azure. admission to them does not of itself imply permission to 7-month.
authenticator d. other students taking courses in Abu Dhabi University use other parts of the library’s collections.
as agreed by the manager of the library or an Contact Center Employment Opportunities for Students
authorized representative;
e. students of other UAE universities as authorized by Abu Dhabi University Contact Center has a wider but vital The ADU Contact Service Center employs current Abu
Dhabi University students in the role of Customer Service
the manager of the library; responsibility to provide the highest level of customer Representative. The role involves the provision of course
service to our potential students and existing students
f. alumni can access the online resources available to who call the University 600 number (600550003) and information via phone, email and web contacts. Additional
them by using their alumni email account; guests/vendors who call the Operator (02-501-5555). The duties include outbound call campaigns, surveys and other
administrative tasks as and when needed.
g. access to the library print and online collection for the University Contact Center employs dedicated full-time
wider community is allowed on campus. staffs along with part-time support staffs and current Recruitment usually occurs as per the vacancy and
Abu Dhabi University students to deliver professional and requirement of the Contact Center and the applicants most

Abu Dhabi University | Postgraduate Catalog 2026 - 2027 Abu Dhabi University | Postgraduate Catalog 2026 - 2027