Page 77 - Undergraduate Handbook 2023-24

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Office personnel, and the appropriate Coordinator, Head at the scheduled times. Implementation involving an SGC member is discovered by another SGC
of Department, or Dean, all of whom are expected to assist member during proceedings, the member involved may
with communication and mediation. • Have instructors who schedule reasonable office The Head of Student Support Office or the designee will pardon him/ herself from the committee or be excused by
hours for student conferences be responsible for the implementation of this policy. The the Chair.
In cases where the informal meetings prove unsuccessful implementation will comprise six phases:
or unsatisfactory, the grievant has the right to file a formal • Have instructors who post their office hours on their Should a disagreement arise between a committee
grievance that complies with the terms of this policy and office doors and in the syllabus. 1. The Head of Student Support Office forwards and member and the Chair as to whether or not a committee
its procedures. • Have instructors who do not discriminate by personal discusses the grievance with the Provost before member should be excused on the grounds of a conflict of
prejudices, race, color, gender, religion, age, disability, forming a Student Grievance Committee (SGC). If interest, a resolution will be sought by a majority vote.
Definitions or national origin. the Provost can reach a solution which satisfies
the grievant, the grievance will be closed. Campus SGC committee members may not also serve on any
This policy uses the following definitions: • Participate anonymously in the process of evaluating Directors play the role of the Provost in their campuses. Appeals Committee appointed by the Chancellor.
Grievance: A request by a student for a formal investigation the effectiveness of instructors. 2. The SGC will comprise: Appeals
of decisions or actions by a faculty or staff member of the • Be given privacy, without improper disclosure of
University that are perceived to be wrong, mistaken, unjust, personal information from academic, counseling, a. The Provost, or designee, who will serve as a • The Grievant shall have the right to appeal the SGC
discriminatory and in violation of the rights of the student. disciplinary, financial, and medical records held by the Chair. report to the Chancellor through the Head of Student
Grievant: The person(s) who submits the grievance. University, although the University, in loco parentis, b. The Dean of a college other than the Support Office. This appeal must be in written form
may share such records with a student’s parent or concerned college (to be named by the and filed within five (5) days.
Faculty: Members of the University faculty including part- guardian. Provost), who will serve as a member. • The Chancellor will review the SGC report to determine
time, full-time and non-regular faculty, such as visiting and • Start and join clubs and sports teams, with the prior whether the evidence and the process used to support
adjunct faculty. c. One student, representing the Student the recommendations.
knowledge and approval of Student Engagement and Council will serve as a member. Decisions will
Employee: A person officially employed by Abu Dhabi Development Office. be made on the basis of formal votes, in all cases. • The Chancellor shall have the discretion to:
University in any capacity.
• Promote their common interests through collective 3. Final decision/recommendations will be shared with a. uphold the SGC recommendation(s);
Instructor: Any person employed by the University who advocacy, such as via the Students’ Council the concerned Department Head/Dean by the Provost.
teaches a class, including part- time, full- time and non- b. averse the recommendation(s);
regular instructors such as visiting and adjunct instructors. • Be treated with respect and courtesy by Abu Dhabi 4. Final decision/recommendations will be shared with
University employees. the grievant by the Head of the Student Support c. refer the case back to the Student Grievance Committee
Respondent: The person or persons cited in the grievance. Office. for reconsideration de novo; or
Confidentiality
Staff: Any non-teaching employee of the University, 5. Any appeal concerning this report must be forwarded d. uphold the recommendations of the SGC, with whatever
including students. Confidentiality will be upheld by all parties to the highest by the Head of Student Support Office to the Chancellor modification deemed reasonable.
Student: Any person who is registered for classes at Abu degree possible at all stages of the grievance. This means in writing within 5 working days of the grievant’s The Chancellor’s decision shall be conveyed to the Grievant
that no issue regarding the grievance will be discussed with
receipt of the final decision/recommendations.
Dhabi University. and the concerned Department Head/Dean by the Head
any person who is not directly involved in the investigation.
6. The Chancellor will make a final decision within five of Student Support Office or the designee and filed by the
Students’ Complaints and Rights A student may not submit a formal grievance in the working days of receiving the appeal or, in cases Head of Student Support Office.
following circumstances: where due process has been shown not to have been
• Access the syllabus of each course they study, followed, direct that the SGC hear the case de novo. Housing and Residence Life
particularly the assessment methods and criteria that • A grievance is against another student(s) - such
are used to measure the achievement of the intended grievances should be processed by the Code of Abu Dhabi University - Abu Dhabi Campus offers residence
learning outcomes of the course. Conduct. Student Grievance Committee Rules units of different classifications, all of which are apartment/
• Express their ideas in class that is relevant to the • A grievance is against personnel decisions. The following conditions and processes apply: studio type which is housed in buildings with 24/7 security
and security system. Student dormitories are separated
subject matter, subject to the need for the instructor Student Grievance Forms must be held on behalf of the regarding gender, in observance of the Gender Segregation
to maintain order, manage the learning process, and • A grievance is against grades awarded in particular SGC, and made available to students on request, by the Policy of the university. These residences are strategically
to stays on schedule. courses or academic decisions regarding academic Student Support Office. located within the ADU Campus, creating an atmosphere
work unless there is an element of harassment and
• Receive reasonable assignments that are graded discrimination involved in the claim. A grievance must be submitted via the Student Support most conducive to learning and comfort of students.
using only the methods and criteria indicated in the Office within two weeks of the day in which the event A Residence Life Coordinator and Security Personnel who
syllabus. • A grievance is based on the same or similar
circumstances that are pending resolution or have allegedly took place or the decision was taken. are available 24/7 to cater to students’ requests and other
• Be told about the nature of the material that will be been resolved or are under adjudication and involve The Student Support Office is to place all grievances on file, needs man each dormitory. Due to health and hygiene
included in any graded examination. the same student. on behalf of the SGC, along with other pertinent grievance purposes, pets are not allowed in the dormitories. Curfew
hours are applied to ensure student safety and promote a
• Check and discuss their graded examinations and • A grievance is against a University policy or procedures, documents and the determinations made by the SGC, and secure environment of campus living.
papers with their instructors. or a University employee is acting in compliance with Chancellor.
those policies/procedures. Types of Units:
• Have instructors who attend their classes on time and If an SGC member declares or discovers a conflict of
interest during proceedings, or a conflict of interest Private Room:

Abu Dhabi University | Undergraduate Handbook 2023 - 2024 Abu Dhabi University | Undergraduate Handbook 2023 - 2024